We know that on some occasions situations may arise where a return may be necessary, either for commercial reasons or specific customer needs. That’s why we have developed an efficient and convenient return system: the “return coupons”.
Due to AML (Anti-Money Laundering) regulations and prevention rules, it is not possible to reverse a blockchain transaction of the same type once the payment has been made. However, to address this limitation, we have implemented the return coupons. These coupons are commission-free both when generating and redeeming them, providing flexibility and convenience to the customer.
How does the coupon return process work? It’s simple:
- Access the Bitnovo platform and go to the details of the payment received.
- You will find the option “Coupon Return”. Click on it to generate the coupon.
- It is important to note that refunds can only be made in full, partial refunds are not possible.
- If the merchant does not have a sufficient balance in its account, it will be necessary to make a prior deposit in order to generate the return coupon.
Once the cashback coupon is generated, the customer will be able to redeem it for the cryptocurrency of their choice using a unique code provided in the Bitnovo application.
This provides flexibility to the client to obtain reimbursement in the cryptocurrency of their choice, adapting to their personal needs and preferences.
