If you have gone through the process of verifying your account and were not successful, it may have been due to the following reasons:
Another reason why your KYC verification may have failed is that the documents presented are illegible, and your identity was denied.
In these cases, we recommend trying again with some other documentation or the most recent documentation possible.
If you re-upload the documents and the errors continue to appear, you will have to contact support.
To contact support, you will need to send an email from your account stating that you are unable to verify your account. This way, they will get in touch with you to see the steps to follow.
How to contact support?
You can access Bitnovo.com/help to leave a message, and they will get in touch with you to solve any problem you may have and help you verify your account.