Identity verification is an important process at Bitnovo to ensure that you are protected and that we comply with international regulations
This is a second step in the validation and verification processes so that you can enjoy the app’s functionalities even more, such as purchases and withdrawals with higher limits.
There are three levels of verification that you can see below, the more advanced the verification, the higher your maximum amount for making transactions on Bitnovo.
With basic verification, you will have a limit for buying and selling of €5000, with intermediate verification the limit will be €15000, and with advanced verification, you will be able to carry out transactions from €15000 onwards.
For basic verification, you will need to verify your complete personal information: full name, date of birth, and address.
Once you have completed the full personal verification, you will need to have an official identification document to verify your identity. You will need to take a photo of the front and back of your document, passport, or residence card.
Then, you will move on to the 3D selfie. The app will ask you to take a 3D selfie to verify that you are the person shown on the identification document. At this stage, you will need to undergo a liveness detection verification, which involves turning your head in front of your camera for a few seconds.
If you are using the web, for this step you will need to transfer the process to the mobile device.
Then, the verification status will appear as pending. This means that we will be processing the information you have provided to give you a prompt response.
Once we have verified your identity, the KYC (know your customer) process will be completed and you will be able to access all the functionalities we offer.
If the verification fails, you may need to contact our support team to help you resolve your situation.
At Bitnovo, our mission is always to be as practical and convenient as possible.